Policies & Client Agreement
Disclaimer
I am not a clinical or medical professional. As a somatic therapist and trauma-informed counsellor, I do not provide clinical healthcare, medical services, or nutritional therapy.
I do not diagnose, treat, prevent, or cure any physical, mental, or emotional conditions.
The practices, processes and information shared during sessions or through any materials are for informational and supportive purposes only and are not intended to replace professional medical advice, diagnosis or treatment.
Always seek advice from your physician or another qualified healthcare provider before starting any new health practice or treatment.
Please do not disregard or delay seeking medical advice because of information shared during sessions. Do not start or stop any medication without first consulting your medical or mental health provider.
Practice Policies
Appointments & Cancellations
Appointments must be cancelled or rescheduled with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice will be charged the full session fee, as the time has been reserved exclusively for you.
Standard session details:
Session length: 60 minutes
Session fee: £75
If you arrive late for a session, the session will still end at the scheduled time.
Requests for longer or alternative session lengths must be arranged in advance.
Telephone Accessibility
If you need to contact me between sessions, please send an email or WhatsApp message.
I may not always be immediately available, but I will aim to respond within 24 hours.
If you are experiencing an emergency, please contact 999 or your nearest emergency services immediately.
Electronic Communication
Confidentiality cannot be guaranteed through electronic communication such as text messages, email, or messaging apps.
While I aim to respond in a timely manner, immediate responses cannot be guaranteed.
Electronic communication should not be used to discuss therapeutic material. These methods are intended for administrative communication only, such as scheduling.
Any communication that occurs outside of scheduled session time is not considered part of the formal therapeutic process.
Services delivered through electronic means, including phone, internet, email or messaging platforms, may be considered telehealth services.
By choosing to use electronic communication, you acknowledge that:
You may withdraw consent to telehealth communication at any time without affecting your right to future care.
Standard confidentiality protections continue to apply.
You have the right to access medical information shared during telehealth sessions, and copies may be requested for a reasonable fee.
No identifiable information or images will be shared with researchers or third parties without your consent.
Telehealth services carry potential risks, benefits, and limitations.
Termination of Therapy
Ending a therapeutic relationship can sometimes be difficult. A thoughtful termination process helps provide closure and reflection.
The length of the termination process will depend on the duration and intensity of the work undertaken.
Therapy may be terminated following discussion if:
The therapeutic process is no longer being effectively used
Payments are not maintained
It is determined that another form of support may be more appropriate
Therapy will not be ended without first discussing the reasons where possible.
If therapy ends, I will aim to provide a list of alternative qualified professionals if appropriate.
If a client fails to schedule or attend sessions for an extended period without prior arrangement, the professional relationship may be considered discontinued for legal and ethical reasons.
Informed Consent for the Therapeutic Process
General Information
The therapeutic relationship is both personal and professional. Establishing a clear understanding of expectations helps support a safe and productive process.
This agreement provides a framework for our work together. If you have any questions about the information provided, you are welcome to discuss them at any time.
The Therapeutic Process
Choosing to begin therapy is a positive and important step.
The outcome of therapy depends largely on a client's willingness to participate in the process, which may sometimes involve emotional discomfort.
Exploring past experiences and feelings can bring up emotions such as anger, sadness or anxiety.
Therapy is not a quick fix, and results cannot be guaranteed. However, I commit to offering support, understanding and guidance as you work towards meaningful change over time.
Confidentiality
All session content and relevant information shared during therapy will be kept confidential unless written permission is provided to release information to a named individual.
However, there are legal and ethical limits to confidentiality. These include situations where:
A client threatens or attempts suicide or there is serious risk of harm to themselves.
A client threatens serious harm or death to another person.
There is reasonable suspicion of abuse involving a child under 18.
There is suspicion of abuse involving an elderly or vulnerable adult.
There is suspected neglect involving a child or vulnerable adult.
A court issues a lawful subpoena requiring disclosure.
Therapy information is required as part of court proceedings or legal reporting.
At times, I may consult with other professionals to ensure the best possible support. In these situations, identifying information will not be shared.
If we encounter each other outside of the therapy setting, I will not initiate contact in order to protect your privacy. If you choose to acknowledge me first, I will respond politely, but we will avoid discussing therapy in public spaces.
Acknowledgement of Practice
I acknowledge and understand that Jenny Roche is not a clinical practitioner.
Her approach to mental health is holistic and mind-body based, using alternative therapeutic practices including somatic approaches.
If I have any questions regarding her work or approach, I understand that I may discuss them directly with her at any time.
Safeguarding Policy
Purpose
This safeguarding policy applies to all individuals working with or on behalf of Jenny Roche Movement including:
Staff
Trustees
Volunteers
Studio holders
Freelancers and sessional workers
Work placement students
Independent contractors
Jenny Roche Movement recognises its responsibility to promote the safety and wellbeing of all individuals involved in its activities, including staff, volunteers, visitors and members of the public.
Particular care is taken to safeguard children and vulnerable adults.
Definitions
Child
Any person under the age of 18.
Vulnerable Adult
Any person aged 18 or over who may be unable to care for themselves or protect themselves from harm or exploitation.
This may include individuals who:
Are elderly or frail
Have mental health needs
Have learning difficulties
Have physical or sensory impairments
Are dependent on alcohol or substances
Are carers supporting another vulnerable adult
Values & Principles
Jenny Roche Movement is committed to protecting and safeguarding the welfare of children and vulnerable adults.
We will work collaboratively with families, participants and external agencies to minimise risks and ensure safe participation in all activities.
All children and vulnerable adults have the right to protection from harm regardless of:
Age
Culture
Disability
Gender
Sexual orientation
Race or ethnicity
Language
Religious belief
The welfare of the child or vulnerable adult is always the highest priority.
Safeguarding is the responsibility of everyone involved.
Any concerns or suspicions of abuse will be taken seriously and acted upon promptly.
